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Terms & Conditions

Effective Date: 18 January 2025

1. Introduction

Welcome to Bitouscape.

These Terms and Conditions govern your use of the Bitouscape website and any services offered through the platform, including business listings, event listings, featured placements, sponsored content, advertising opportunities, and promotional services.

By using the website or purchasing any service from Bitouscape, you agree to these Terms and Conditions.


2. About Bitouscape

Bitouscape is a local discovery platform serving Plettenberg Bay and the wider Bitou Municipality.

The platform provides:

  • Local news
  • Community announcements
  • Business listings
  • Event listings
  • Area guides
  • Sponsored content
  • Featured promotional opportunities

Bitouscape reserves the right to modify, expand, or discontinue services at any time.


3. Eligibility

By using Bitouscape or purchasing services through the platform, you confirm that:

  • You are at least 18 years old.
  • You have the authority to act on behalf of any business, organisation, or event you represent.
  • Information submitted is accurate and lawful.

4. Listing Submissions

Users may submit businesses, events, community notices, or other content through forms provided on the website.

Submission of content does not guarantee publication.

All submissions are subject to review and approval by Bitouscape.

We reserve the right to:

  • Approve or reject submissions.
  • Edit content for formatting, spelling, grammar, clarity, or consistency.
  • Remove content that violates these Terms.
  • Request additional information before publication.

5. Business Listings

Businesses may purchase listing packages offered by Bitouscape.

Listing packages may include:

  • Standard listings
  • Featured listings
  • Premium visibility packages
  • Category sponsorships
  • Additional promotional opportunities

Package features may change from time to time.

Bitouscape does not guarantee enquiries, leads, sales, website traffic, or business performance resulting from a listing.


6. Event Listings

Event organisers may submit free or paid event listings where available.

All event information must be accurate and up to date.

Organisers are responsible for notifying Bitouscape of:

  • Event cancellations
  • Venue changes
  • Date changes
  • Ticketing updates

Bitouscape is not responsible for inaccuracies provided by organisers.


7. Featured Listings and Promotional Placements

Featured listings receive enhanced visibility throughout the platform.

Visibility benefits may include:

  • Homepage placement
  • Priority archive positioning
  • Featured sections
  • Enhanced promotional exposure

Featured placement does not guarantee traffic, attendance, sales, enquiries, or specific business outcomes.

Featured listings remain active for the purchased duration only.


8. Sponsored Content

Sponsored content, advertorials, and promotional articles must be clearly identified where required.

Advertisers are responsible for the accuracy of all claims, offers, products, services, and representations contained within sponsored content.

Bitouscape reserves the right to refuse sponsored content that does not align with platform standards.


9. Payments

Payments for listings, featured placements, advertising, sponsored content, or promotional services must be paid in full before publication or activation.

Accepted payment methods may include:

  • EFT
  • PayFast
  • Peach Payments
  • Yoco
  • Other approved payment providers

Payment methods may change without notice.

Bitouscape reserves the right to suspend, remove, or refuse publication where payment has not been received.


10. Refund Policy

Unless otherwise stated:

  • Payments are non-refundable once a listing, advertisement, or promotional service has been published or activated.
  • Refund requests made before publication may be considered at Bitouscape’s discretion.
  • Administrative fees may apply to approved refunds.

No refunds will be issued where content is removed for violating these Terms and Conditions.


11. Content Standards

Users may not submit content that:

  • Is unlawful or misleading
  • Contains false claims
  • Infringes intellectual property rights
  • Promotes illegal activities
  • Contains hate speech or discrimination
  • Contains malicious code, malware, or deceptive links
  • Violates applicable laws or regulations

Bitouscape reserves the right to remove content without notice.


12. Intellectual Property

Users retain ownership of content they submit.

By submitting content to Bitouscape, you grant Bitouscape a non-exclusive licence to:

  • Publish
  • Display
  • Promote
  • Modify for formatting purposes
  • Archive

such content on the platform and associated marketing channels.


13. Limitation of Liability

Bitouscape provides services on an “as is” and “as available” basis.

To the fullest extent permitted by law, Bitouscape shall not be liable for:

  • Loss of profits
  • Loss of business opportunities
  • Loss of data
  • Event cancellations
  • Business interruptions
  • Technical issues
  • Website downtime

Users acknowledge that all use of the platform is at their own risk.


14. Website Availability

While we strive to maintain uninterrupted access, Bitouscape does not guarantee continuous availability of the website or any specific service.

Temporary interruptions may occur due to maintenance, upgrades, security requirements, or circumstances beyond our control.


15. Privacy

Use of the platform is also governed by our Privacy Policy.

By using Bitouscape, you consent to the collection and processing of information as described in that policy.


16. Changes to These Terms

Bitouscape may update these Terms and Conditions at any time.

Updated versions will be published on this page with a revised effective date.

Continued use of the platform constitutes acceptance of any updated Terms.


17. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.


18. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Bitouscape

Email: support@bitouscape.co.za

Plettenberg Bay, Western Cape, South Africa


By using the Bitouscape website or purchasing any advertising, listing, featured placement, sponsored content, or promotional service offered through the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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